Version Date: 19th June 2026
We are Hangar Vaults Ltd a company registered in England and Wales under company number: 16542008. Our registered office is at: Byeways, Newtown Common, Newbury, England, RG20 9DD. You can contact us by emailing us at info@hangarvaults.co.uk or calling us at +44 7545 133933.
Any reference to 'we', 'us' or 'our' in these terms is to Hangar Vaults Ltd, and any reference to 'you' or 'your' is to the person placing an order with us.
These terms apply to any orders you place with us. Please read these terms carefully before you place any orders, as they set out important information about your and our rights and obligations. Please note that you will be asked to agree to these terms when you sign our order form. If you have any questions about these terms, please ask us before you sign our order form.
You can find out everything you need to know about us and our services on our website or by contacting us before you place an order for our services. The main service we provide is the storage of certain products, items and assets (Products) at our storage facility at Hangar Vaults: Camp Road, Upper Heyford, Bicester, Oxfordshire, OX25 5HD (our Site) and we refer to these services as Storage Services. Further details in relation to our Storage Services and additional terms which apply when we provide you with Storage Services, are in the Schedule to these terms.
We provide services to both consumers and business customers. You are a consumer if you are an individual acting for purposes that are wholly or mainly outside of your trade, business, craft or profession. You are a business if you are a person acting for purposes relating to your trade, business, craft or profession, whether acting personally or through someone else acting in your name or on your behalf. In some cases different terms apply depending on whether you are a consumer or a business customer. Anyone placing an order for our services must be at least 18 years old.
If you are a business customer placing an order on behalf of a business, you confirm that you have authority to place such order for and on behalf of that business. Business customers can't cancel their orders, they have different rights where there is a problem and we don't compensate them in the same way for losses caused by us or our services. Where a term applies just to business customers or just to consumers, this is clearly stated.
If you would like us to provide services to you, you should contact us to discuss this. If we agree to provide you with services we will confirm the key information about those services to you in an order form. We will ask you to sign the order form to confirm your agreement with it, including the terms on which we have agreed to provide the services to you and our charges. You should read the order form carefully before signing it and if you have any questions or require any changes to it you should discuss this with us. Once you sign our order form there is a contract between you and us for the services.
Sometimes we cannot agree to provide services when we have been requested to do so. When this happens, we will let you know. In relation to our Storage Services, for example, we may not be able to store the Products or we may not have the required space available. If this happens and it affects an order form you have already signed we will notify you by email, cancel your order and provide you with a refund of any advance payments made by you for any services that have not yet been provided.
If we need to contact you at any time we will use the email address or phone number you provided to us and which we included in our order form. If your contact details change at any time please let us know.
The order form which you sign will set out the charges payable by you for our services (unless otherwise stated, all charges are exclusive of VAT). It will also state if we require payment to be made in advance or for you to pay a deposit (and if so the amounts required).
We may increase our charges at any time on giving you at least one month's written notice (which will be sent to you via email) of the increase. If you do not accept the increase in the charges and you let us know that within one week of receiving our notice informing you of the increase then you can terminate the services by giving us two weeks' written notice. Otherwise the increase will apply after the notice period ends.
If the rate of VAT changes between your order date and the date we supply the services, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
Depending upon the services we provide to you we will either invoice you:
You must pay all invoices within 7 days of receipt to the bank account we nominate from time to time.
If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
If you do not pay us on time we charge interest on the overdue amount at the rate of 2% a year above the Bank of England base rate from time to time, or, if you are a business customer, the applicable statutory rate of interest. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us the interest together with any overdue amount.
If we have asked you for information relating to your services, you are responsible for making sure that information is correct. We may not be able to, or may be delayed in, providing you with your services or we may charge you additional amounts for your services if you don't give us information we've asked for or the information you have provided is not correct.
If our supply of services to you is prevented or delayed by any event outside our control we will contact you as soon as possible to let you know and do what we reasonably can to reduce the impact of this. As long as we do this, we won't compensate you for our being prevented or delayed in providing our services but if the impact of this is substantial you can contact us to terminate our contract and receive a refund for any services you have paid for in advance, but not received.
If you are a consumer and you were not at our Site when you placed your order for our services (i.e. when you signed our order form for the services) you have a legal right to change your mind about the services if you let us know (using the contact details at the start of these terms or by completing our cancellation form available at https://hangarvaults.co.uk/pages/contact) within 14 days of signing our order form (or the date on which we confirm your order is accepted, if later).
We will not provide any services during the 14-day cancellation period unless you request for us to do so by ticking the relevant box when you place your order. We are under no obligation to accept your request.
If you request us to start providing services during the 14-day cancellation period and we agree to do so, this will impact your cancellation rights as follows:
We will provide you with a refund as soon as possible and no later than 14 days after the day on which you told us that you want to cancel. If services have been provided during the cancellation period at your request, we will make deductions from any refund due to you as explained above. We will issue your refund using the same payment method you used when you placed your order.
We will tell you when and how you can end an on-going contract with us (for example, for regular services) during the order process and we will confirm this information in your order form. Unless otherwise set out, at least 1 week's notice shall be required to terminate our contract. Storage Services may be subject to minimum contract terms and specified notice periods (see the Schedule to these terms).
If you think there is something wrong with our service, please contact us using the contact details at the start of these terms.
Your rights and remedies if you are a consumer. We honour our legal duty to provide you with services as described by us and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.
We can always change our services or these terms to reflect changes in relevant laws and regulatory requirements. We may also make changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you submitted your order to us.
We can stop providing any services. We will let you know at least 1 month in advance and we will refund any sums you've paid in advance for services which won't be provided.
We can end our contract with you for any services and claim any compensation due to us (including enforcement costs) if:
Our liability to consumers. We're not responsible for losses you suffer caused by us breaking our contract with you if the loss is:
Our liability to consumers for loss of or damage to Products. Subject to the section of these terms called "Losses we never limit or exclude":
Our liability to business customers. If you are a business customer, then, except in respect of the losses described in the section of these terms called "Losses we never limit or exclude":
As a business customer, you shall indemnify us against all liabilities, costs, expenses, damages and losses suffered or incurred by us as a result of or in connection with any breach of these terms by you or your representatives.
Nothing in these terms shall limit or exclude our liability for:
If you are a business customer, to the maximum extent permitted by law, we exclude from our contract with you all terms implied by law.
How we use any personal data you give us is set out in our Privacy Notice: https://hangarvaults.co.uk/pages/data-protection
Please contact us (by emailing info@hangarvaults.co.uk) and we will do our best to resolve any problems you have with us or our services.
These terms are governed by English law.
If you are a consumer then, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you are a consumer we can claim against you in the courts of the country you live in.
If you are a business customer, these terms and any dispute or claim arising out of, or in connection with, the terms, their subject matter or formation (including non-contractual disputes or claims) (a Dispute) will be governed by, and construed in accordance with, English law. You irrevocably agree that the English courts will have exclusive jurisdiction to settle any Dispute, except we may take proceedings against you in any country in which you are located.
We can transfer our contract with you to a different organisation. We'll contact you to let you know if we plan to do this. If you're a consumer and you're unhappy with the transfer you can contact us to end the contract within 1 month of us telling you about it and we will refund you any payments you have made in advance for services not provided. You can only transfer your contract with us to someone else if we agree to this.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither you nor us will need to ask anybody else to agree to ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately take action against you for not doing something (like paying) or for doing something you're not allowed to, but that doesn't mean we can't take action against you later.
Entire agreement. If you are a business customer, these terms and the order form constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these terms or the order form and that you have no claim for innocent or negligent misrepresentation or negligent misstatement.
It is important for us to ensure that we only store Products which it is safe for us to do so and which are suitable for our Site. Before arranging delivery of any Products to our Site, you must contact us to request Storage Services and provide us with the following information:
Once we have received the above information, if we agree (in our absolute discretion) to store the Products for you we will confirm this in writing to you and let you know what our charges will be for the Storage Services (Storage Charges) and any other charges payable in respect of the collection of the Products for placing in storage, and we shall agree a suitable date and time for collection or delivery of the Products. We will also let you know about our rules which apply to the Products and our Site which you must ensure you comply with (for example, we cannot store certain types of dangerous products and we have rules about how much fuel vehicles have in their tanks whilst in storage).
You may:
Products will be inspected by us, pictures and/or videos will be taken and we will complete a condition report to confirm the condition of the Products when we collect them or when we take delivery of them. We may also do this whenever you or we remove Products from, or return Products to, our Site. We will ask you to review and confirm you agree with each condition report which we will retain.
Our collection and delivery dates are estimates only but if we need to change them, or we need to change the day you wish to collect or deliver the Products, we will let you know.
If you would like us to provide Transportation Services then you must ask us to do so (providing details of the collection / delivery date and location) and we will let you know if we can do this and what charges will be payable by you for such Transportation Services. We will require your agreement to all Transportation Charges before carrying out any Transportation Services. We may carry out Transportation Services ourselves or we may use a third party delivery company / carrier to do so.
If you wish to stop storing your Products with us you must give us at least 1 month's written notice using the contact details at the start of these terms and ensure your Products are removed from storage before that notice period ends.
We will agree with you and confirm in our order form how long Storage Services will be provided for and any minimum term which applies. If we agree a fixed or minimum term for the Storage Services with you then, unless you contact us before the end of the relevant term to arrange collection of the Products, we will continue to provide the Storage Services after that term ends on a rolling monthly basis. If we agree a minimum term then our Storage Charges will take account of that and so you cannot terminate the Storage Services before the end of that agreed minimum term. Except as otherwise set out in an order form, our minimum contract term for Storage Services where the Product is a car is 3 months with 1 month's notice required to terminate.
Typically we will store Products at our Site. If we intend to move your Products to a different location we will discuss this with you first.
Unless expressly agreed, we have discretion as to where and how the Products are stored within our Site. Products will not be stored in private rooms or areas. These terms shall not create a tenancy or lease or the relationship of landlord and tenant between you and us. We are not a custodian or warehouseman of the Products.
Access to our Site is by appointment only. If you wish to collect, deliver or access your Products you must contact us to arrange a suitable time and date as you are not permitted to access the Site, our storage areas or the Products yourself. Site access (including for collection or delivery of Products) cannot be provided during any period when you have not paid our invoices in accordance with our payment terms. Please provide at least 1 day's notice if you want to collect or deliver Products or access your Products. Generally you can only collect or deliver Products or access your Products Monday to Saturday (excluding Bank Holidays). We will use reasonable endeavours to arrange for you to collect, deliver or access Products on a Sunday, on a Bank Holiday or at short notice but such access is not guaranteed.
We may invoice you for Transportation Services either in advance or after the Transportation Services have been completed. We will usually provide you with a payment link so you can make payment direct to us. Storage Services will be invoiced and payable in advance at regular intervals (usually monthly), as explained to you during the order process, and are usually payable by direct debit.
You must ensure that the Products are appropriately packaged so that they (i) reach us / can be transported so that they remain in good condition, (ii) can be stored by us and (iii) do not cause damage or injury to any person or property.
If Products are being transported to our Site from outside the United Kingdom (whether by you or us) then all documentation, licences and costs associated with such import shall be your responsibility and payable by you.
You confirm that either you are the owner of the Products or you have lawful possession of the Products and have all necessary rights to provide or deliver the Products to us for storage.
We shall have the right at any time to inspect the Products to ensure that they comply with these terms (including opening packaging).
We shall have the right to refuse to collect or take delivery of (or following collection or delivery, to demand immediate collection and removal by you at your cost) of any Products which we consider (in our absolute discretion):
There are some things we need you to do so that we can provide our services:
We may not be able to, or may be delayed in, providing you with services or we may charge you additional amounts if you don't give us information we've asked for or the information you have provided is not correct. For example, we might need to return on another vehicle or with extra manpower, reschedule services or make another journey to collect the Products.
Without affecting any other right or remedy we may have, we shall (so far as lawfully possible) in respect of all unpaid amounts due from you, have a general and particular lien on all Products owned by you which are in our possession. This means that we will be entitled to retain the Products as security for payment of all amounts owed (whether due or not) by you to us for any reason (whether directly relating to the Products or not). Where any amount properly payable by you is overdue by 14 days or more, we may notify you in writing (using any email or postal address you have provided to us) of the amounts which are overdue and that the relevant Products may be sold or otherwise disposed of if payment is not made within 30 days (where the Product is a car) or 14 days (all other items). If payment is not received in this period (together with payment of any additional amounts due) we may (without prejudice to our other rights and remedies and at your risk and cost) sell or dispose of such Products as if we are the owner of the Products as we shall in our absolute discretion decide and we will use any proceeds from such sale or disposal: first to pay our reasonable costs incurred in seeking to recover the amounts due and selling or disposing of the Products, second to pay the debt owing by you to us and then we will hold any balance for you. If the proceeds are insufficient to pay all amounts due to us then you must pay the balance owing to us within 7 days of our written demand. If in our reasonable opinion the Products cannot be sold or do not sell for whatever reason you authorise us to dispose of or destroy them at your cost.
Storage charges at our normal rate shall continue to accrue on any Products detained under a lien and your obligation to insure the Products shall continue whilst the Products are detained under lien and we take no additional responsibility for the Products whilst they are detained under lien.
You shall at all times continue to own the Products (even after we collect or take delivery of the Products and whilst the Products are at our Site).
You understand that we will not insure the Products and that the Products are at your risk at all times whilst in our possession or control and you must ensure that all Products are insured to their full replacement value whilst they are in our possession or control (including whilst at our Site) and if requested you must supply us with evidence of taking out such insurance cover before the order form can be signed.
We shall not be considered to be in possession or control of the Products:
The Products shall be considered to be back in your possession or control when they are removed by you (or by someone acting on your behalf) from the relevant storage location at our Site where they have been stored (if you collect the Products) or, if we have agreed to deliver the Products back to you, when the Products are unloaded from our transport at the delivery location agreed by us.
We will continue charging you for our Storage Services for so long as your Products remain at our Site.
If you fail to collect and remove any Products from our Site when required to do so by us (including promptly once the Storage Services end for whatever reason) then we may sell or dispose of the Products in the manner set out below.
We may, if we give you at least 14 days' notice in writing (which may be via email) at any time, require you to collect some or all of the Products held by us in storage for you. If we do so we shall agree a suitable time for you to collect the relevant Products (which collection shall be at your sole cost).
If you fail to collect the Products when required to do so then we may notify you in writing (using any email or postal address you have provided to us) that the relevant Products may be sold or otherwise disposed of if they are not collected within 30 days (where the Product is a car) or 14 days (all other items). If the Products are not collected within this period (together with payment of any additional amounts due) we may (without prejudice to our other rights and remedies and at your risk and cost) sell or dispose of the Products as if we are the owner of the Products as we shall in our absolute discretion decide and we will use any proceeds from such sale or disposal: first to pay our reasonable costs incurred in seeking to recover any amounts due from you, arranging collection of the Products by you and selling or disposing of the Products, second to pay any debt owing by you to us and then we will hold any balance for you. If the proceeds are insufficient to pay all amounts due to us then you must pay the balance owing to us within 7 days of our written demand. If in our reasonable opinion the Products cannot be sold or do not sell for whatever reason you authorise us to dispose of or destroy them at your cost.
Storage charges at our normal rate shall continue to accrue on any Products which have not been collected and your obligation to insure the Products shall continue during this period and we take no additional responsibility for the Products during this period.